Question 1

How quickly can you fix my track misalignment?

Accepted Answer

In most cases, we can repair track misalignment same-day or next-day. Track realignment is one of our most common services, and our technicians carry the tools and parts needed to complete most repairs in a single visit. For emergencies, we offer 24/7 service and can often arrive within 2-4 hours. Call us at (440) 739-6294 for immediate assistance.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment can occur from several causes: impact from vehicles backing into the door, loose mounting brackets that allow tracks to shift, worn rollers that don't travel smoothly, temperature changes causing metal expansion/contraction, or simply age and regular wear. Signs include the door appearing crooked, making scraping noises, or getting stuck partway. Regular maintenance can prevent most alignment issues.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options to make your project affordable. Options include 0% interest for qualified buyers, low monthly payment plans, and quick approval process. Contact us for a free estimate and to discuss financing options that work for your budget.

Question 4

What is your service area?

Accepted Answer

Windsor Garage Doors proudly serves all of Ashtabula County including Ashtabula, Geneva, Austinburg, Jefferson, Orwell, Rock Creek, Kingsville, Conneaut, Andover, and Madison. We also serve portions of Lake, Geauga, and Trumbull Counties. Call us to confirm service availability in your area.

Question 5

Do you provide emergency services?

Accepted Answer

Yes, we offer 24/7 emergency garage door repair services. We understand that a broken garage door can be a security risk and major inconvenience. Our emergency technicians are equipped to handle urgent repairs any time of day or night. Call (440) 739-6294 for immediate emergency service.

Question 6

What warranty do you offer?

Accepted Answer

We stand behind our work with a comprehensive 5-year warranty on all parts and labor. This includes spring replacements, cable repairs, opener installations, and new door installations. Our warranty ensures that if anything we installed or repaired fails within five years, we'll fix it at no additional cost to you.

Question 7

How long does a garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours from start to finish. This includes removing the old door, installing the new door and hardware, connecting the opener, and testing all safety features. More complex installations or custom doors may take longer. We'll provide a time estimate during your free consultation.

Question 8

How often should I have my garage door serviced?

Accepted Answer

We recommend annual professional maintenance for optimal performance and longevity. Regular maintenance includes lubricating moving parts, checking spring tension, testing safety features, tightening hardware, and inspecting for wear. Annual service can prevent costly repairs and extend the life of your door by years.

Question 9

Can you match my existing garage door panels?

Accepted Answer

In many cases, yes. We work with all major manufacturers and can often source replacement panels that match your existing door in color, style, and material. For older or discontinued styles, we'll explore all options including custom fabrication or refurbishing. If matching isn't possible, we can discuss full door replacement options.

Question 10

Are your technicians certified?

Accepted Answer

Absolutely. All Windsor Garage Doors technicians are master-certified and IDA (International Door Association) trained. They undergo extensive background checks, ongoing education, and hands-on training. You can trust that the professional who arrives at your home is qualified, experienced, and committed to quality workmanship.

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